Job Description

JOB DESCRIPTION

WLS VOICE: PUNE 

Tech Mahindra is Hiring Candidates who have international BPO Experience - Voice Process for our US client.

Roles and Responsibilities:

• Resolving device issues using troubleshooting techniques and providing clear and concise information.
• Reviewing account information and answering questions about billing or services.

Desired Candidate Profile: Minimum 1 year of International voice experience in Customer service (Billing) [ Basic Technical & Sales] candidates are Preferred

• In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
• Experience resolving customer issues, billing, and/or handling product Q&A.
• Interest in learning new technologies.
• Experience promoting and/or selling products and services.
• Demonstrated communication skills.
• The clarity in thought process (Able to articulate his/ her thought)
• Ability to handle tough situations with customers.
• Strong ability to multitask and take fast decisions independently.
• Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
• Customer Centric & Logical Thinking & Need to be Enough Spontaneous
• Ensure Timely & Professional Responses to all Queries.

Perks and Benefits

• Cab Facility both ways [ Pick up and drop within Transport radius]
• Immense Growth Opportunities

Interview Rounds :

1st Level - UAT / Operations

2nd Level - Versant [ Need to score 60 and above]

Skills Required

• International Call Center
• International Bpo
• International Voice
• Communication Skills
• International Voice Process