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Customer Support Executive - Full Creative

Date Posted: Feb 19, 2024
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Job Detail

  • Location:
    Chennai, Tamil Nadu, India
  • Company:
    Full Creative
  • Type:
    Full Time/Permanent
  • Shift:
    Rotating
  • Positions:
    2
  • Experience:
    1 Year
  • Gender:
    No Preference
  • Degree:
    Bachelors
  • Apply Before:
    Apr 10, 2028
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Job Description

Job Description

  • Handle customer queries primarily via web chat.
  • Educate current customers and potential customers on products and services.
  • Should be willing to handle customer escalations and calls when need persists.
  • Achieve the KPI’S and objectives in the cadence set by the team.
  • Building connection/rapport to personalise the chat conversation.
  • Be an active and responsible team member in all aspects of work.

Job Requirement
  • Willing to visit office twice a week (Hybrid Model)
  • 1-2 years of experience in chat or customer facing roles.
  • Exceptional oral and written communication skills.
  • Passion towards amazing customer experience.
  • Excellent typing skills including speed and accuracy.
  • Ability to multitask and manage multiple conversations simultaneously.
  • Willing to work in rotational night shifts.
  • Flexibility to work in night shifts.
  • Good analytical and interpretational skills.
  • Attention to detail.

Skills Required

Company Overview

Full Creative
1 Current Jobs Openings

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